✓ Our Zero-Risk Guarantee
At EliteVault, we believe purchasing luxury goods should feel completely risk-free. Our return policy is built around that principle. You have two opportunities to return: at the moment of delivery, or within 30 days of acceptance.
🚪 Refusing at Delivery
You may refuse the item for any reason or no reason at the point of delivery. If you decline to accept the item when our specialist arrives:
- You owe absolutely nothing — no charge, no fee, no penalty
- Our specialist will take the item back and arrange return transport at our cost
- No documentation or explanation is required
- No impact on your ability to make future reservations
This is the safest way to purchase luxury goods anywhere in the world. Inspect everything thoroughly before making your decision.
↩ 30-Day Return Policy
Eligibility
If you have accepted an item and made payment, you may return it within 30 calendar days of the delivery date, provided the following conditions are met:
- The item is in its original, unaltered condition
- All original certificates, documentation, and accessories are included
- The item has not been worn, used, driven, consumed, or opened (depending on category)
- The item is returned in its original packaging where applicable
- You have contacted us within the 30-day window to initiate the return
How to Initiate a Return
- Call us at +1 (888) 247-3100 or email hello@elitevault.com
- Provide your order number and reason for return
- We will arrange collection at a time convenient for you — at our cost
- Our specialist will inspect the item on collection
- Once approved, your refund will be issued within 5 business days
Refund Method
Refunds are issued by check made payable to you, mailed to your delivery address. Since we do not process digital payments, we cannot refund to a card or bank account. Certified check or money order is available upon request for amounts over $10,000.
🚫 Non-Returnable Items
The following items are not eligible for return after acceptance and payment:
| Category | Reason for Exclusion |
|---|---|
| Opened spirits / wine | Once opened, product integrity cannot be verified; health regulations |
| Opened caviar / perishables | Perishable product — cannot be resold once opened |
| Custom or bespoke items | Items produced or modified to your specific requirements |
| Items with removed or altered serial numbers | Authentication cannot be re-established |
| Items returned after 30 days | Outside return window — contact us for case-by-case review |
📦 Damaged on Delivery
All items are fully insured during transit. If your item arrives damaged:
- Refuse the delivery — document the damage with photos before our specialist departs
- Contact us immediately at +1 (888) 247-3100
- We will file an insurance claim and arrange a replacement or full refund
- You will never be charged for a damaged item
For high-value items (vehicles, rare watches, fine jewelry), a condition report is completed by our specialist both before dispatch and on delivery.