Privacy Policy

EliteVault LLC ("EliteVault," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read it carefully.

By using our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

Information You Provide Directly

• Contact information — name, email address, phone number
• Delivery information — street address, city, state/province, postal code, country
• Order preferences — preferred delivery date, specific item requests, notes
• Communications — messages you send via our live chat or email
• Account information — if you create an account: username, password (hashed), order history

Information Collected Automatically

• Device & browser data — IP address, browser type, device type, operating system
• Usage data — pages viewed, time on site, clicks, referring URLs
• Cookies — see our Cookie section below

Information We Do NOT Collect

• We do not collect or store credit card or payment card numbers
• We do not collect bank account details
• All payments are made in cash or by personal check at the time of delivery — no digital payment data is processed by us

We use the information we collect for the following purposes:

• Order processing — to confirm, prepare, and deliver your reservation
• Delivery coordination — to arrange white-glove delivery to your address
• Customer service — to respond to your enquiries and support requests
• Account management — to maintain your account, order history, and preferences
• Legal compliance — to comply with applicable laws and regulations
• Fraud prevention — to detect and prevent fraudulent activity
• Service improvement — to understand how our website is used and improve it

We do not sell your personal information. We may share your information only in the following limited circumstances:

Delivery Partners

We share your name, address, and phone number with our trusted white-glove delivery partners solely to facilitate delivery of your order. These partners are contractually obligated to maintain confidentiality.

Service Providers

We may share information with third-party service providers who assist us in operating our website and business (e.g., hosting, analytics, customer service tools). These providers may only process your data on our behalf and according to our instructions.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

We use cookies and similar technologies to enhance your experience. Here's what we use:

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality. We do not respond to "Do Not Track" signals at this time.

Depending on your location, you may have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data ("right to be forgotten")
• Right to restriction — request that we limit how we process your data
• Right to portability — receive your data in a portable format
• Right to object — object to certain processing of your data
• California residents (CCPA) — right to know, right to delete, right to opt-out of sale (we do not sell data), right to non-discrimination
• Canadian residents (PIPEDA) — right of access and correction

To exercise any of these rights, contact us at hello@elitevault.com or call +1 (888) 247-3100. We will respond within 30 days.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted via our website
• Access controls limiting who can view customer data
• Regular security assessments
• Secure data storage with reputable cloud providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years for accounting purposes.

For any privacy-related questions, concerns, or to exercise your rights, please contact our Privacy Officer:

• Email: hello@elitevault.com
• Phone: +1 (888) 247-3100
• Post: EliteVault LLC, 888 Fifth Avenue, Suite 1200, New York, NY 10022

This policy is governed by the laws of the State of New York, USA. We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Last Updated" date.